End User Support Specialist I

TX - Austin
Start Date: 5/4/2026
Valid Through: 11/3/2026
Pay Rate: $25.68 - $28.38 per hour

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We are seeking an IT Support Specialist for a national title insurance company based in Austin, TX.

As a vital member of our central IT organization, you will be responsible for maintaining the network infrastructure, hardware, and software that keep our offices running efficiently. This role serves both internal and external clients, ensuring a seamless technical experience through expert administration, device management, and high-touch support.

The Role

In this position, you will act as a primary point of contact for technical resolutions. You will manage the full lifecycle of hardware and software support, from initial workstation setup to complex troubleshooting in a Windows-centric environment. We are looking for a proactive problem-solver who can bridge the gap between technical complexity and user-friendly solutions.

Responsibilities

  • Diagnose and resolve hardware, software, and operating system issues for desktops, laptops, and peripherals.

  • Utilize enterprise ticketing systems (ServiceNow) to document, track, and resolve service requests with precision.

  • Provide comprehensive remote assistance using industry-standard tools (e.g., Bomgar) to maintain business continuity across various locations.

  • Perform foundational Active Directory tasks, including account lookups and password resets, while assisting with device management via Intune or SCCM.

  • Translate technical jargon into clear, actionable instructions for non-technical staff, ensuring professional interaction at all organizational levels.

Qualifications & Experience

  • 3 or more years of experience in an IT desktop or end-user support role preferred
  • Foundational skills in troubleshooting Windows OS and related enterprise software.

  • Working knowledge of modern laptop/desktop hardware and workstation configurations.

  • Experience managing workflows within a professional ticketing platform; ServiceNow experience is highly preferred.

  • Familiarity with remote desktop support software.

  • Introductory exposure to Intune or SCCM is preferred.


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