Software Trainer - Escrow

CA - Irvine
Pay Rate: $90000 - $110000 per hour

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We are seeking a Software Trainer who needs to have an extensive Escrow background, or an Escrow Professional who is passionate about training.
The right candidate will have the opportunity to travel to 8 direct operations in the Western States

Core Responsibilities
  • Deliver Training Sessions: Conduct engaging training sessions (both in-person and virtually) for employees and clients on proprietary and third-party software solutions used in real estate transactions.
  • Develop Training Materials: Create comprehensive training resources, guides, documentation, and tutorials to support user learning and ongoing reference.
  • Provide Ongoing Support: Offer ad-hoc support and assistance to users, troubleshooting software issues and ensuring a positive user experience.
  • Stay Current with Updates: Keep abreast of all software updates, changes, and new technology initiatives within the National Title Company and the broader industry, effectively communicating these to users.
  • Collaborate with Development Teams: Act as a liaison between software users and the development or IT teams to provide feedback, suggest improvements, and ensure the software meets operational needs.
  • Track Metrics: Monitor and report on training program success metrics to measure effectiveness and identify areas for improvement.
Necessary Skills & Qualifications
  • Experience: Proven experience in software training, technical training, or a related field within the real estate or financial services industry.
  • Minimum of 5 years of Escrow experience
  • Strength with Social Media and understanding of all platforms
  • Technical Proficiency: Strong understanding of various computer software products, ranging from basic office applications to specialized industry software like CRM systems or title production platforms (e.g., Resware).
  • Communication Skills: Excellent communication and presentation skills, with the ability to explain complex technical information clearly to non-technical users.
  • Customer Service Orientation: A strong commitment to customer service and building positive relationships with internal and external stakeholders.
  • Adaptability: The ability to manage multiple tasks and deadlines in a fast-paced environment and adapt training methods to various audiences

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