Level 2 Technical Engineer

CA - Torrance
Pay Rate: $60,000 - $90,000 per year

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  • Execute tickets in a well-organized and timely manner.
  • Successfully deliver projects within specified budgets and timeframes.
  • Provide exceptional customer service while interacting with clients.
  • Serve as the primary technical resource and support for the Service Manager.
  • Collaborate with the CTO and PM on project-based initiatives for clients.
  • Engage and update clients on project progress and deliver presentations.
  • Assist the Service Manager in identifying technical skill gaps within the team and develop plans to enhance the expertise of existing staff.
  • Contribute to scoping projects for new clients or client onboarding.
  • Ensure that proposed solutions prioritize the client's financial and operational interests over technical convenience.
  • Proactively identify system or operational issues within clients' infrastructure and hardware, develop remediation plans, and implement permanent solutions.
  • Proactively initiate tickets/projects to address recurring client issues and modernize their technology stack.


  • Act as the final authority for resolving complex issues that other technicians cannot solve.
  • Maintain a minimum daily billing average of 6.5 hours.
  • Adhere to company policies and procedures, setting an example for other technicians.
  • Ensure the service department operates effectively according to established policies and procedures.
  • Serve as a role model for technicians, demonstrating exceptional customer service, compliance with company policies and procedures, and proficient resolution of technical issues.
  • Successfully complete project-based initiatives within specified timelines and to the satisfaction of clients.
  • Be available to work weekends as necessary for specialized projects or client initiatives.


  • Preferred: Bachelor's degree (not required).
  • Minimum of 5 years of experience in client-facing roles.
  • Relevant technical certifications.
  • Experience in independently managing small projects.
  • Proficiency in networking and network troubleshooting, Microsoft Office applications.
  • Experience with Windows Operating Systems, including Windows 7, Windows 10, and Windows 11.
  • Experience with Windows Server versions 2012 R2, 2016, 2019, and 2022.
  • Familiarity with cloud environments, such as Office 365/Azure, AWS, and Google Cloud.
  • Knowledge of Microsoft and Apple platforms.
  • Proficient management and understanding of Active Directory Environments and Group Policies.
  • Experience administering and engineering infrastructure in cloud environments.
  • Experience working in an MSP or providing internal networking and user support for an organization.
  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance
  • 8 hour shift
  • Monday to Friday, some after-hours and/or weekend work required

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