Intake Specialist

CA - Glendale
Pay Rate: $17 - $25 per hour

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A growing law firm in the Los Angeles area considered a powerhouse in the field of
plaintiff's side wage-and-hour class action litigation, seeks a highly-qualified intake
specialist to join its expanding team. The firm has a robust caseload, in federal and
state courts, against regional, national, and Fortune 500 companies in multiple
industries. Focusing on the prosecution of consumer and employment class and
representative actions, involving wage-and-hour, unfair business practice,
discrimination, and false advertising matters. The firm has recovered millions of
dollars on behalf of thousands of employees and consumers in California.
The Intake Specialist will work directly within the Firm's intake center. The Intake Specialist is an integral part of generating new business for the Firm and must
recognize a qualified Personal Injury, Employment Law, Workers' Compensation or
other specific types of legal matters when they hear it. The Intake Specialist must
have the skill to turn a lead into a client. In addition to working with other
departments within the Firm, the Intake Specialist may be tasked with special
projects on an as-needed basis requiring direction and guidance by the Intake
Manager and/or Management.
Duties/Responsibilities
· Answering inbound phone calls and placing outbound calls with stellar customer
service, professionalism, enthusiasm, and compassion;
· Performing unbiased screening on all inbound phone calls for the potential client;
· Assessing and determining the viability of inbound phone calls during client
intake screening process;
· Obtain evidence from the client at the time of the initial in-person interview,
including photos of injuries, relevant documents, etc.;
· Assist in locating missing/unreachable client as assigned by Intake Manager;
· Performs other related duties as assigned.
*The company reserves the right to add or change duties at any time.
Required Skills/Abilities
· Ability to communicate effectively with a range of individuals;
· Excellent interpersonal social skills at all times;
· Ability to exhibit compassion, empathy, and professionalism when
communicating with potential and current clients;
· Ability to work alone or as part of a team;
· Ability to pay very close attention to detail;
· Ability to manage their time and multi-task effectively;
· Ability to maintain composure and professionalism under pressure; and
· Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other
applications and/or systems (i.e., Adobe, Internet);

· This position requires physical activity including, but not limited to bending,
stooping, repetitive motion, and lifting of up to 20 pounds.
Qualifications
· Minimum 1-2 years' experience with intake;
· Knowledge of Personal Injury, Employment Law and/or Workers' Compensation
strongly preferred;
· Salesforce/Litify software background is a major plus;
· Professional appearance and "get it done” attitude;
· The right candidate will have excellent written and verbal communication skills;
· Bilingual, fluent in English and Spanish, is required
Physical Requirements
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.

Work Remotely-NO


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