Card Payment Services Manager

CA - San Diego
Pay Rate: $71,305 - $89,132 per year

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  • This position is accountable for managing the Card/Payment Services area of Support Services
  • Ensures chargebacks, ACH, and check in clearings and returns are in compliance with policies, procedures, and regulations
  • Subject Matter Expert in chargebacks, ACH, checks, A2A, P2P, Bill Pay, ATM Operations and card disputes
  • Manages card and payment support to branches and Member Service Center
  • Stays current with new developments in the payments field, monitoring trends and recommending new products/solutions
  • Responsible for monitoring, analyzing, and making recommendations/implementing solutions to mitigate card fraud

Education, Skills, and Abilities

  • A Bachelor’s degree in Business/Finance is preferred or 10 years equivalent financial industry experience
  • 5 years in a management position with 2 years as an Assistant Manager or equivalent performing the full range of supervisory duties and card/payment related functions is required
  • Strong working knowledge of dispute processing/resolution including chargeback processing, card network routing, ATM operations and required
  • In depth knowledge of applicable laws and regulations as they relate to Mastercard, Visa, Regulation E, Regulation CC, Regulation Z, and NACHA rules
  • Strong knowledge of ACH rules and regulations
  • Strong knowledge of Mastercard processing including chargebacks and the arbitration process
  • Requires strong computer skills to include expertise in MS Office SuiteAbility to follow posted work procedures, interact effectively with all levels of staff and accept direction and constructive feedback from a manager
  • Strong organizational skills, attention to detail, and the ability to handle multiple projects simultaneously
  • Possess strong written and verbal communication skills, strong problem solving and analytical skills
  • Strong working knowledge of credit union operations
  • Ability to gather, compile and present data in a clear and logical written format
  • Technical aptitude for analysis and problem solving as related to all financial products offered
  • Good understanding and technical knowledge of credit union processes and electronic services
  • Ability to exercise discretion and independent decision-making within the scope of card and payment operations and practices


  • Manages daily operation and administration activities of the Cards/Payment Services according to established procedures and timeframes
  • Manages the credit union’s centralized ATM, debit, credit, and payment operations
  • Ensures member experience is in the forefront when determining fraud mitigation strategies and when interacting with members
  • Collaborates with other credit union departments and vendors to resolve issues quickly and proactively develops internal procedures
  • Reviews and recommends changes to card neural network strategies, including signature and PIN transactions
  • Acts as the credit union subject matter expert on cards/payments
  • Serves on committees and acts as credit union liaison for internal and external card/payment audits
  • Recommends responses and procedural changes to audit findings
  • Prepares annual operating plan
  • Reviews, researches and approves monthly invoices within approval limits
  • Prepares monthly budget variance reports
  • Ensures department monthly reports are prepared and submitted timely
  • Ensures that appropriate chargeback rights are exercised and deadlines are met to minimize credit union liability
  • Conducts regular staff meetings to ensure the team is delivering a great member experience, enhance teamwork, share information, improve productivity and maintain proper security and Operations
  • Ensures development of staff by providing effective training/cross training, observations, feedback/counseling, timely and fair performance appraisals, and effectively motivating Employees
  • Makes recommendations for employee performance improvement plans and disciplinary action
  • Ensures adequate staffing levels are maintained within approved operating plan and assists with and monitors recruitments and transfers
  • Interviews potential new hires and/or promotion of existing employees
  • Recommends and implements efficiencies and cost saving ideas
  • Ensures correspondence is professional, accurate and timely
  • Ensures applicable general ledger accounts are balanced monthly
  • Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
  • Assists with growth of the credit union, implementing policies and procedures and embracing the credit union’s Mission, Vision, and Values
  • Plans, documents and reviews disaster recovery strategies for critical processes/functions assigned to the Card/Payment Services area
  • Performs other duties as assigned

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