Director of Intake/Call Center

CA - Sherman Oaks
Pay Rate: $90,000 per hour

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Location: Sherman Oaks and vicinity (Hybrid).
Direct Hire
Medical, Dental, Vision, and Life Insurance
Holidays, 10 Days PTO

  • Onboard Legal advertisers in personal injury and mass tort
  • Implement and Test New Technology from Delivery Systems, Contact Services
  • Review fee agreements and intake scripts
  • Oversee the internal call center
  • Reporting on claimant sales funnels
  • Attend tradeshows
  • In charge of recruiting and hiring new personnel
  • 3+ years of Call Center experience and intake management/case management
  • Experience managing a team of 20+ in personal injury, mass torts, and/or class actions
  • MS Office and Excel proficiency
  • Knowledge of CRMs & SAS (Vici Dialer, HubSpot, Aircall)
  • Strong organizational, verbal, written, and in-person communication skills

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