L3 Sr Technical Engineer

CA - Torrance

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Job Duties
  • Provide Senior Tech support and troubleshooting for hardware, software, and peripherals
  • Result delivery for tech support issues in a time-critical environment
  • Receive incoming calls from Level 2 Technical Support partners and provide advanced troubleshooting
  • Conduct advanced technical support on the operation and maintenance of servers.
  • Track all incoming technical support problems using a ticketing system.
  • Ability to work independently with minimal or no supervision
  • Communicate effectively with clients and coworkers, work cooperatively with others
  • Ability to accept direction and constructive criticism,
  • Ability to complete tasks in a timely manner
  • Multitasking and managing multiple projects
  • Maintain consistent attendance and punctuality

  • Advanced understanding of Windows Server/Office 365 environment and ability to troubleshoot and correct problems
  • Azure, Active Directory, Exchange, Office 365 support, and configuration
  • Experience with virtualization environments
  • Experience with SAN/NAS devices
  • Experience and familiarity with Solarwinds or other monitoring tools
  • Troubleshooting skills with network, firewall, and telecommunication devices
  • Exceptional communication skills - written and verbal
  • Ability to quickly learn new skills and technologies
  • 6+ years of experience in client-facing roles
  • Self-motivated with the ability to work in a fast-paced environment.
  • College degree preferred but not necessary
  • Relevant certifications required
  • Team player
  • Health insurance
  • Paid time off
  • Schedule: Eight-hour day shift (some flexibility), hybrid possibility in a future
  • Working Days: Monday to Friday, some after-hours and/or weekend work required

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