Field Services Tech

CA - Anaheim
Valid Through: 1/11/2023

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Job Summary:
  • Install, configure, troubleshoot, diagnose and resolve issues with PC and laptops
  • Basic LAN network connectivity, printers, and peripherals.
  • This position will be responsible for the configuring, maintaining and updating of the end user systems, and will involve light system administration level tasks regarding active directory in a corporate enterprise environment.
Job Duties
  • Manage, resolve and update tickets and escalate as needed.
  • Install computer peripherals for users.
  • Conduct diagnostic reviews in order to identify and correct any problems.
  • Diagnose and troubleshoot basic software problems, install updates and upgrades in order to maintain proper functioning.
  • Provide software support from installing basic hardware/software and networking components to meet user needs.
  • Basic PC Computing training for end users
  • May have to move various PC's and other PC related equipment as needed for user relocation or new office setup.
  • Other duties as assigned
Skill/Experience/Education

Mandatory Skills:
  • Experience providing hands on and remote customer service and support for client.
  • Prior knowledge of Exchange, Outlook, Virus protection, LAN/WAN and TCP/IP and related software.
  • Desktop imaging experience
  • Strong troubleshooting skills
  • Microsoft Office 2010-2016 application support
  • Ability to explain technical concepts to non-technical staff
  • PC Software malware remediation and cleanup
  • Basic TCP/IP Networking concepts. Good fundamental understanding of IP Networking and troubleshooting.
  • Must have excellent customer service skills and strong verbal / written communication skills with the ability to communicate effectively with both novice computer users and experienced professionals.
  • Experience supporting Executives and VIP's.
Education/Experience
  • Associate Degree and/or related certification and 2 or more years of related experience in a Desktop Support environment
  • Must have minimum of 2 years of related experience in corporate computing environment

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