Resware Administrator

RI - PROVIDENCE

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JobTracks is looking for a Resware Administrator to fill a Resware Administrator opening at a Title Insurance company. This position is fully REMOTE and all Resware Administration will be done as a Work from Home basis.

This Resware Administrator position requires the following Title Insurance skills:
Requirements of the Resware Administrator Job:
Responsibilities
You will lead the design and implementation of employee and vendor ResWare training courses and issue training assessments of trainees to be reported back to business leaders.
Resware Administrator will conduct business analysis to diagnose and resolve training issues vs system configuration issues
You will work with project teams, management and SME's to identify, validate (gather agreement and approvals) and incorporate accurate training documentation to clearly illustrate the system impact, procedural changes and best practices. Record current state productivity measurements to create benchmarks for training effectiveness.
You will assist with small ResWare focused enhancement projects and initiative.
You will gather, document and manage an online resource of sample training files to be used with implementation and training. Organize all training material to allow for simple management and versioning.
Resware Administrator will assist in communication with Adeptive, consultants and vendor partners for ResWare
Serve as a liaison between all levels of the Business and Application Support Team
Assist with technical and functional requirements gathering and business process improvements as needed
Engage with the project/development/BizOps team during the project implementation phase and continue as a point of contact through the ongoing support/maintenance phase
Work with the project/development/BizOps team to assist with testing of new or enhanced features/integrations
Recommend creative approaches to solving unique software problems while utilizing product functionality to the full extent
Resware Administrator will serve as a subject matter expert to the Service Desk, Cybersecurity and Infrastructure teams for managing security, content, application configurations and understanding integrations relating to the title production systems
Recommend alternatives and provide risk assessments based on expertise
Work with external vendors for product support and system enhancements
Resware Administrator will detect and reproduce software defects
Follow Change Management policies and procedures for production relates application changes
Communicate unresolved system issues to Systems Team and follow through to resolution
Ensure proper escalation occurs for unresolved issues to ensure customer satisfaction
Resware Administrator will create and coordinate training with end users on new or upgraded software
Work closely with the Application support team to provide training and documentation for issue resolution, installation and configurations providing them knowledge to enable them to assist with the support functions
Help maintain data integrity in systems by running queries and analyzing data

Salary and Benefits of the Resware Administrator position:
  • Salary $100,000- 150,000 Depending on Experience
  • Full Remote Work from Home Opportunity
  • Full Time position minimum 40 hours per week
  • Paid Time Off
  • Holiday Pay
  • Vacation
  • Medical/Dental/Vision
  • 401K
  • Additional Company benefits potentially available
Required Skills & Experience of Resware Administrator
Bachelor's degree in Engineering, Information Technology or related discipline (significant work experience may be considered in lieu of degree)
Minimum 5 years of experience directly supporting ResWare
Strong technical skills and excellent oral and written communication skills
Self-starter with excellent analytical skills and ability to research, problem solve and document technical solutions
Knowledge of application level security concepts
Excellent time management and organizational skills
Must be able to handle multiple priorities/projects effectively while working in a dynamic and fast-paced environment
Comfortable communicating with all levels of colleagues, management, and vendors
Experience in Title Insurance industry preferred but not required
Experience working with geographically distributed and culturally diverse stakeholders

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