Title Insurance Post Closer

MD - Bethesda

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The Post Closerwill be excited to join the 'title company of the future,' processing instantly-underwritten files and leveraging technology to streamline the closing process. This role will collaborate with the Customer Service and Customer Success functions to proactively meet customer needs and provide a delightful closing experience. The Escrow Associate will be based in our state-of-the-art Operations Hub in Irvine, CA.
What will you be doing?

  • Performing any or all escrow duties required of the closing, post-closing, and funding stages with confidence and professionalism
  • Closing duties include:
  • Confirming vesting during balancing
  • Balancing a closing disclosure
  • Working with vendors to schedule seamless, timely closings
  • Preparing the final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
  • Insisting on the timely and high quality of closings
  • Ensuring that closing documents are delivered to the notary for signing
  • Post-Closing duties include:
  • Performing post-close file reviews for accuracy of vesting, right-to-cancel, notes, DOTs, 1003s, and all other lender docs from closing
  • Informing borrowers of how to send or receive funds
  • Performing payoffs
  • Balancing files as needed
  • Preparing files for final policy generation, recording, and settlement statement
  • Handling HELOC post-closing processes as necessary
  • Funding duties include:
  • Balancing files as needed
  • Receipting lender and/or borrower funds
  • Performing final pre-funding quality control checks, including ensuring that a file is balanced, payoffs are accurate, partners are accurate, liens have been cleared, and that the notary payment accurate
  • Disbursing files and sending documents for prompt recording
  • Additional customer service duties include:
  • Anticipating customer needs and resolving customer escalations in a professional, efficient manner
  • Providing status of the transaction throughout the closing process to the appropriate customers

What skills and experience do you need?

  • Must have Title Insurance experience
  • Must know TSS and Qualia
  • Excellent phone, email, and face-to-face communication skills
  • Ability to thrive in a fast-paced, metrics-driven work environment
  • Extreme attention to detail and organizational skills Knowledge of title insurance, regulatory guidelines, and legal documents is required
  • Comfortable with constant change and process improvement
  • Demonstrated ability to work as a team player in a fast paced environment
  • Proficient computer skills
  • Bonus: Possession of individual title and/or escrow licenses

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